Professional Summary
I’m an IT professional with enterprise systems experience supporting Nova Scotia Health’s province-wide Oracle Health implementation. My work involves incident triage, application and workflow troubleshooting, escalation management, documentation, and service operations within a regulated environment. I’m continuing to develop my skills across infrastructure, cloud, identity and access management, and automation.
Professional Experience
Experience supporting enterprise healthcare systems, IT operations, incident management, and technical service delivery.
ATE Support Consultant
Nova Scotia Health
August 2025 – Present
Supporting Nova Scotia Health's province-wide Oracle Health implementation through virtual go-live assistance, incident triage, application troubleshooting, escalation management, and technical support across multiple facilities.
Information Technology Intern
Resolute Health
May 2024 – August 2024
Supported internal IT operations through service request management, technical documentation, onboarding resources, and operational process improvements.
Technical Customer Service Representative
Concentrix
May 2022 – July 2023
Provided high-volume technical support for macOS and iOS environments, troubleshooting hardware, software, and configuration issues while coordinating repair escalations and delivering excellent customer service.
Enterprise IT Capabilities
Experience and developing capabilities across enterprise systems, infrastructure, identity, cloud, and automation.
Enterprise Systems & Operations
Application support, incident triage, escalation workflows, and reliable service delivery in structured environments
Infrastructure & Cloud Foundations
Windows, Linux, networking, Active Directory fundamentals, Microsoft 365, Azure, and Entra ID Learning
Identity, Access & Security
Authentication, account access, role-based permissions, security-conscious operations, and identity concepts.
Automation & Process Improvement
PowerShell, Python, Bash, documentation, repeatable workflows, and operational efficiency.
Certifications
Professional certifications that support service quality, clarity, and reliability.
Get in Touch
The easiest way to reach me is email or LinkedIn.